Apercen Partners LLC provides comprehensive tax compliance and consulting solutions for ultra-high net worth families.  Our clients are some of the most successful corporate executives, technology entrepreneurs, and general partners of venture, hedge, and private equity funds. Since our inception in 2008, we’ve become a recognized professional services leader. Our growth has been driven by superior client service and supported by a dynamic and innovative culture. A career at Apercen Partners LLC offers an opportunity to make an impact in a fast-growing organization. 

Position Summary:

Apercen Partners LLC is seeking a talented and motivated Desktop Support Technician to join our growing team. We are looking for a team player who can blend strong technical skills, ownership, and follow-through with excellent customer service; someone who shares our belief that a good team is greater than the sum of its parts. If you enjoy working in a dynamic, fast-paced environment in the company of great people, this opportunity may be for you.

• Troubleshoot and resolve technology-related issues when contacted by end users on-site and remotely
• Respond to support inquiries via telephone, email, and chat
• Install, configure, and upgrade computer hardware and software
• Maintain software applications, operating systems and perform regular maintenance
• Maintain asset inventory
• Create documentation and tutorials for end users
• Train end-users how to setup and use new technologies
• Assist IT Systems Engineers with large scale technology projects
• Ability to work overtime and extended project hours as needed
• Occasional travel to support distributed office topology

• AA Degree in Information Technology or related field
• 3+ years of experience in a desktop support or helpdesk role
• Basic Active Directory knowledge (add accounts, remove accounts, change passwords)
• Microsoft Azure & Office online experience a plus
• PC hardware troubleshooting and repair
• iPhone basic support (email setup, basic troubleshooting)
• Basic MS Office 365 troubleshooting and support
• Basic computer troubleshooting including:
• Application issues
• Browser issues
• Connectivity issues
• Update issues
• Some experience managing/maintaining servers running Windows Server
• Experience providing executive support a plus
• Attention to detail
• A positive and friendly attitude
• Patient demeanor with users who are unsure with technology
• Ability to work independently and quickly learn new concepts and procedures

Apercen is required by law to include a reasonable estimate of the compensation range for this role for those assigned and/or hired to work in for New York City Metro Area, Colorado, Washington State, and California. The salary range for all localities is $75,000 - $85,000. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, certifications, skills and geography. In addition, at Apercen we offer a comprehensive benefits package that is designed to meet the changing needs of our diverse workforce and help everyone achieve and maintain their best possible physical, emotional, and financial health. Apercen’s benefits package includes selections for medical, vision, and dental coverage, 401(k) plans, life insurance, long and short-term disability, and generous paid time off plans. You’ll also be granted time off for designated Apercen Paid Holidays, Personal/Family Care, and other leaves of absence as needed to support your well-being.