Job Description IT Sr. Desktop Support Technician, Apercen Partners

Apercen Partners LLC is seeking a talented and motivated Sr. Desktop Support technician to join our growing team. We are looking for a team player who can blend strong technical skills, issue ownership and follow-through with excellent customer service. If you enjoy working in a dynamic, fast-paced environment in the company of great people, this opportunity may be for you.

Responsibilities

• Troubleshoot and resolve technology-related issues when contacted by end users on-site and remotely
• Respond to support inquiries via telephone, email, and chat
• Install, configure, and upgrade computer hardware and software
• Maintain software applications, operating systems and perform regular maintenance
• Maintain asset inventory
• Create documentation and tutorials for end users
• Train end-users how to setup and use new technologies
• Assist IT Systems Engineers with large scale technology projects
• Ability to work overtime and extended project hours as needed
• Occasional travel to support distributed office topology

Qualifications and Requirements

• AA Degree in Information Technology or related field
• Basic Active Directory knowledge (add accounts, remove accounts, change passwords)
  • Microsoft Azure & Office online experience a plus
• PC hardware troubleshooting and repair
• iPhone basic support (email setup, basic troubleshooting)
• Basic MS Office 365 troubleshooting and support
• Basic computer troubleshooting including:
  • Application issues
  • Browser issues
  • Connectivity issues
  • Update issues
• Some experience managing/maintaining servers running Windows Server
• Attention to detail
• A positive and friendly attitude
• Patient demeanor with users who are unsure with technology
• Experience providing executive support a plus
• Ability to work independently and quickly learn new concepts and procedures
• 3+ years of experience in a desktop support or helpdesk role